PlateSnap — Support

Need help with PlateSnap? Email mat.enrique.galicia@gmail.com and I'll get back to you.

Do I need an OpenAI API key?

Only for analyzing a plate photo (photo → ingredients, portions, macros). Go to Settings → AI and paste your own key — it's stored securely on your device and never leaves it except to talk directly to OpenAI. Get a key at platform.openai.com.

Is my data backed up anywhere?

Your meal history lives on your device. If you use iCloud backup for your phone, it's included in that backup like any other app's data. PlateSnap itself has no cloud server.

Something's not working

Email a description of what happened (and a screenshot if you can) to mat.enrique.galicia@gmail.com — include your iOS version and the app version (Settings → About).